Our expertise, at your service
VPG Onboard Weighing offers a full range of training and technical services, available throughout the UK via both remote and on-site support. Our field technicians are certified electronics and software specialists who have undergone extensive training to support all VPG Onboard Weighing products.
Outside the UK, we offer technical services support to our international clients through a combination of our own skilled staff and a network of authorised agents.
Whatever your requirements, please contact our team and we will arrange help as soon as possible.
Get the most out of your VPG Onboard Weighing solution by learning more about overload monitoring and payload optimisation from the experts.
We offer a range of specially tailored training courses delivered both in-house and on site covering everything from the principles of on-vehicle weighing to system-specific technical management, regulatory compliance and more.
Please visit our Events page for upcoming seminars, or use the Contact Us form to arrange dates that work for you. Please also check our YouTube channel for detailed step-by-step installation videos for some of our systems.
Remote and On-Site Support
Should you require support with your VPG Onboard Weighing system, our service department aims to get a certified engineer to your site and complete the job within 48 hours of initial contact, and sooner wherever possible. Our technical services team offers:
- Highly skilled service staff
- National UK network of expert field engineers
- International network of authorised service agents
- Dedicated telephone support
- Dedicated software support
- Fully equipped service vans
- ISO 9001:2015 accredited
- Health and safety compliant
- On-site training
In line with our steady, global growth, we are continuously looking to improve our service offerings all over the world. Wherever you are based, please reach out with your needs and we will do whatever we can to support you.
In the United Kingdom, VPG Onboard Weighing provides remote and on-site support for all of our customers from our headquarters in Bradford. Call +44 (0)1274 822999 for direct contact.
Service Contracts and Extended Warranties
VPG Onboard Weighing offers service contracts and extended warranties to help reduce your maintenance costs. Our international team of field technicians are trained in the full range of VPG Onboard Weighing systems including all the latest cutting edge technologies we deploy. With a fleet of fully kitted vans, we can install, service, and repair your systems wherever is most convenient for you. Services we offer include:
- Onsite calibration, servicing and maintenance
- Onsite wire ups
- Load cell installation and swap outs
- Repair and production of replacement parts for most types of on-board weighing systems
- Extensive spare parts stock- rapid response
- Free over the phone calibration and technical support
- Onsite training
- Extended warranty
- Service contracts
- Friendly help and advice
"VPG Onboard Weighing has invested heavily in updating our customer support operation to minimise downtime for our customers. Our Customer Satisfaction Survey results reflect that customer service is as important to us as it is to our clients."
Matthew Burridge, Operations Director VPG Onboard Weighing
VanWeigh units are worth their weight in gold!
I have just ordered our fourth VanWeigh system in two years for our growing fleet of VW Crafters. VPG Onboard Weighing fitters are polite, courteous and well trained in their knowledge of the units being fitted. Vehicles are left clean, tidy and ready for work.
The VanWeigh units themselves are worth their weight in gold. There is no fiddling about to add up weight, just load the vehicles and the unit does the rest. Drivers can see straight away if they need to alter their load to spread the weight.